Description
Job Summary:
The Prayer & Care Line Specialist will report directly to the Supervisor of Prayer & Care Line and will be responsible for answering all aspects of the call center. The Prayer & Care Line Specialist’s main responsibility is to pray and intercede for all incoming prayer requests. Serve as motivated team member, able to work alone or with other volunteers; responding appropriately to all prayer request received from our listeners. This role will also include capturing data related to listeners prayer request. Our monthly statistical Prayer Report is a vital tool for the entire radio station in understanding the needs of the communities we serve. Hope Media Group the home of KSBJ, WayFM, Vida Unida and NGEN radio. This position resides in Houston, TX.

*This position is 20 hours per week, Monday-Friday, hours 5:00PM-9:00PM

Essential Functions:

Prayer & Care Line Call Center

• Creates quality responses within production goals with excellent verbal and written skills in HMG’s style
• Responsible for recording and entering data in various applications
• Work alongside other volunteers for the functions of the Prayer & Care Line

Prayer

• Responds to inbound and outbound phone calls, social media requests, and other type of contacts associated with the Prayer & Care Line.
• Communicates in complex emotional situations, accountable for legal and ethical boundaries in response
• Receive and pray for concerns and requests from individuals in listener coverage areas
• Responsible for follow up calls to previous callers of the Prayer & Care Line
• Respond and track prayer request received via the God Listens application
• Maintain a clean area and a peaceful environment for anyone desiring a place to pray.
• Attend Training for the Prayer & Care Line
• Collaborate with the Supervisor of Prayer and Care Line to provide opportunities for the prayer line volunteers to enrich their prayer lives
• Maintain confidentiality

Administration

• Responsible for maintaining an accurate report of incoming prayer requests
• Responsible for meeting periodically with Supervisor of Prayer and Care Line and Prayer & Care Line Coordinators
• Dedicated to serving with Prayer & Care Line volunteers and front desk team

Demonstrated Faith

• Pray for coworkers in team meetings
• Participate in on-air fundraisers and pray for donors over the phone as needed
• Participate in ministry wide Christian bible studies
• Attend weekly Staff Gatherings for prayer and devotions
• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ. Maintains a courteous, Christ-like attitude in dealing with people within and outside the organization.
• Maintains a non-denominational approach when praying for listeners who call in

Non-Essential Functions:

• Other duties assigned

Requirements
Education:

• High School Diploma or Equivalent

Experience:

• 2-3 years’ experience preferred in Prayer related field

Knowledge, Skills and Abilities:

• Must be bilingual in Spanish/English – Written and verbal fluency
• Creative and enthusiastic, team player
• Strong administrative and organizational skills
• Effective writing skills and excellent grammatical usage and style
• Excellent interpersonal skill
• Proficient in Microsoft Word, Excel, Power Point, Access and Google tool applications
• Must have passion for prayer
• Maintain high level of confidentiality
• Understands the power of prayer
• Has the gift of prayer
• Is able to elicit the needs and concerns of others
• Good listening skills
• Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scriptures
• Possesses a genuine concern for all people, and capacity to relate with all people in a sensitive, respectful way
• Must have studied and applied the Christian faith through a minimum of 3 years of bible study
• Ability to offer Christian prayer in group settings
• Exhibit a life and service that is in full accord with Holy Bible and HMG
• A love and appreciation for our style of Christian radio ministry
• Heart for Christian ministry
• Strong moral character
• Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scripture
• Must be an active member of a Bible believing local church

Supervisory Responsibilities

• None

Working Conditions and Environment

Travel:

• Occasionally

Nights/Weekends/Holidays:

• Occasionally

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity may include Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.